Lifetime Tech Advice

We're Not Kidding - Free Tech Advice for Every Customer, For Life

At Tony's Tech Support, we believe in providing ongoing support to our valued customers. That’s why we're proud to offer Lifetime Tech Advice – a free troubleshooting advice service for every customer, after every repair

What is Lifetime Tech Advice?

Once you become a customer at Tony's Tech Support, you gain access to free troubleshooting advice for life. This service is designed to provide ongoing guidance and support for basic tech issues, ensuring that you feel empowered and confident with your technology. We want to help you stay informed and empowered—without the tech jargon.

Who is Eligible?

This offer is available to all customers who have completed at least one paid service with Tony’s Tech Support.
The offer applies to the individual customer and is non-transferable.

What Does Lifetime Tech Advice Cover?

Our Lifetime Tech Advice covers:

Basic troubleshooting for common tech issues.
General tech guidance and advice.
Best-practice recommendations to help you get the most out of your devices.

This advice is provided via email, phone, or online chat, at Tony’s discretion.

What is NOT Included?

Please note that this free service does not include:

Remote access support.
Physical repairs.
Data recovery.
In-depth software troubleshooting.

These types of services may require a separate, paid appointment. Responses are provided during standard business hours and are subject to availability.

Fair Use Policy

We ask that you use this service responsibly:

Customers may request advice within reasonable limits.
Excessive or repetitive requests that require extensive research, diagnostics, or hands-on work may be subject to a paid service.
Abuse of this service, including excessive demands or misuse, may result in revocation of free support.

Limitations

Advice is provided on a best-effort basis. While we strive to provide accurate guidance, we cannot guarantee specific outcomes for DIY fixes.
Tony's Tech Support is not liable for any damage, data loss, or issues resulting from actions taken based on the advice given.

Changes and Cancellation

Tony’s Tech Support reserves the right to modify or discontinue this offer at any time, with or without notice.

Why We Offer Lifetime Tech Advice

We believe in building lasting relationships with our customers and want you to feel supported long after your initial service is complete. We aim to be more than just a tech repair service; we want to be your trusted tech partner.

Contact Us

If you have any questions about our Lifetime Tech Advice offer, please feel free to reach out:

Email: tony@tonystechsupport.com.au
Phone: +61 480 079 649

When to Take Advantage of Lifetime Tech Advice

General Troubleshooting & Guidance

Need help setting up a new phone or navigating your tablet? We’ve got you covered.
Unsure how to use your smartphone, tablet, laptop, or computer? Get step-by-step guidance.

Software Assistance

Having trouble with a new software update or need tips on using Microsoft Word? We can help.
Need advice on using web browsers, email, or word-processing programs? Ask us.

Internet & Email Help

Struggling with internet searches or setting up an email account? We’ll guide you.
Not sure if an email is legitimate or how to protect yourself online? Get expert advice.

Online Safety & Security

Learn how to create strong passwords and recognise scams before they happen.
Unsure about an email or message? We can help you spot phishing attempts.

System Updates & Troubleshooting

Confused by system update prompts? We’ll explain what to do.
Experiencing slow performance or unresponsive programs? Try our troubleshooting tips.

Home Wi-Fi & Network Setup

Having issues with your home Wi-Fi? We’ll help you troubleshoot connection problems.
Need advice on setting up a secure network? We’ve got solutions.

Managing Files & Data

Want to organize your photos or move files between devices? We’ll show you how.
Need help with cloud storage or backing up important files? Ask us for tips.

App Assistance

Unsure where to find, download, or manage apps? We’ll guide you through the process.
Need help uninstalling or troubleshooting an app? Get expert advice.

Learning & Empowerment

✅ Basic Tech Queries

Need help setting up a new mobile phone or filling out an online form? We’re here to assist.

✅ Accessing Online Resources

Want to start an online course but don’t know how? We’ll walk you through it.
Having trouble navigating a website or digital platform? Get clear instructions.