Terms & Conditions

Important Information & Policies

Terms and Conditions

Welcome to Tony’s Tech Support. By booking an appointment or using our services, you agree to the following terms and conditions. Please read them carefully.

  • Scope of Services

    Tony’s Tech Support provides IT support, repairs, and consultations. All services are performed professionally, but results may vary depending on the issue. Tony’s Tech Support does not guarantee that any service will resolve all issues, and Tony’s Tech Support is not responsible for any unforeseen complications that may arise.

  • Appointments

    Appointments must be scheduled through our website or by contacting us directly. Confirmation emails will include appointment details. Tony’s Tech Support reserves the right to cancel or reschedule appointments due to unforeseen circumstances, including technician availability.

  • Payment Policy

    Payment is required upon service completion unless prior arrangements are made. Tony’s Tech Support accepts cash (exact change only), credit cards, EFTPOS, and online payments. Transaction fees may apply to card payments (up to 2.9%+25c for international cards). By agreeing to these terms, you grant Tony’s Tech Support the right to register a security interest over any unpaid goods or services under the Personal Property Securities Act 2009 (Cth).

  • Cancellation and Rescheduling

    Cancellations or rescheduling must be made at least 24 hours in advance. Appointments cancelled within 24 hours incur a 50% cancellation fee. Transaction fees are non-refundable. If an appointment is cancelled due to insolvency, payment for any work already performed remains due immediately.

  • Technician Time

    Clients are charged for the technician’s time spent during the appointment. If a session is terminated early, charges will apply for the time used. We reserve the right to charge additional fees for extended troubleshooting or diagnostics beyond the initially estimated time.

  • On-Site Appointments

    Travel fees apply to all on-site services. A suitable workspace must be provided. Tony’s Tech Support is not responsible for any damage caused to your property during service unless due to gross negligence.

  • Device Handling and Data Loss

    Clients are responsible for backing up their devices before repairs. Tony’s Tech Support is not liable for data loss or damage during service, except for gross negligence. By using our services, you acknowledge that data loss is always a risk and waive any claim against Tony’s Tech Support for lost or corrupted data.

  • Warranty on Services

    Tony’s Tech Support offers a 14-day warranty on all services. Warranty claims cover only the original service and exclude new or unrelated issues. Warranty claims must be submitted in writing within 14 days. Tony’s Tech Support reserve the right to repair, replace, or refund at our discretion.

  • Limitation of Liability

    We are not responsible for any indirect, incidental, or consequential damages resulting from our services. Total liability is limited to the amount paid for the specific service. You agree that we are not liable for any loss of profit, revenue, or business interruption arising from our services.

  • Disputes and Complaints

    Any disputes must be submitted in writing within 7 days of service. Tony’s Tech Support strives to resolve them promptly and amicably. If a resolution cannot be reached, disputes may be escalated to an independent arbitrator, with costs shared equally between both parties.

  • Amendments

    Tony’s Tech Support reserves the right to modify these terms at any time. Clients will be notified of changes via email or our website. Continued use of our services after an update constitutes acceptance of the new terms.

  • Retention of Title

    Tony’s Tech Support retains ownership of all supplied parts and materials until full payment is received. If payment is not made in full, Tony’s Tech Support reserves the right to reclaim or disable any installed components.

  • Termination of Services

    Tony’s Tech Support reserves the right to refuse or terminate services if Tony’s Tech Support determines that continued work poses an unreasonable risk to your device or our business operations.

  • Referral Program

    Tony’s Tech Support offers a referral program where customers can earn discounts for referring others. Full details can be found on our Referral Page.

    By booking an appointment or using our services, you acknowledge and agree to these terms. For questions, please contact Tony at tony@tonystechsupport.com.au.

Privacy Policy

Effective Date: 13/01/25

At Tony’s Tech Support, I value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how Tony’s Tech Support collects, uses, stores, and protects your data when you visit our website, book services, or communicate with Tony’s Tech Support. By using our services, you agree to the terms outlined in this policy.

1. Information Tony’s Tech Support Collects
Client data is handled according to our Privacy Policy. Tony’s Tech Support collects, stores, and uses your data for service-related purposes only. By agreeing to these terms, you consent to the sharing of your data with third-party suppliers where necessary for service fulfilment, warranty claims, and marketing communications.

Tony’s Tech Support collects personal information when you interact with Tony’s Tech Support, including but not limited to:

  • Contact Information: Your name, phone number, email address, and other details necessary to provide our services.

  • Payment Information: Payment details, such as credit card or bank information, if applicable.

  • Device Information: Information about the devices you use to interact with our services, including IP addresses, browser types, and operating systems.

  • Service Details: Information related to the services you request or purchase, including booking details and service history.

2. How Tony’s Tech Support Uses Your Information

Tony’s Tech Support uses the information collected to:

  • Provide and improve our services, including IT support, consultations, and other technology solutions.

  • Process payments and manage billing.

  • Communicate with you about your appointments, services, and other updates.

  • Respond to inquiries and provide customer support.

  • Comply with legal and regulatory requirements.

3. How Tony’s Tech Support Protects Your Information

Tony’s Tech Support takes appropriate security measures to protect your personal information. This includes using encryption and secure servers to safeguard your data. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and Tony’s Tech Support cannot guarantee absolute security.

4. Sharing Your Information

Tony’s Tech Support does not sell or rent your personal information to third parties. Tony’s Tech Support may share your data with third-party service providers who assist Tony’s Tech Support in operating our business, such as payment processors or IT software providers. These providers are required to protect your information in accordance with this Privacy Policy and applicable laws.

Tony’s Tech Support may also disclose your information when required by law, such as in response to legal requests or to comply with legal obligations.

5. Cookies and Tracking Technologies

Tony’s Tech Support uses cookies and similar technologies to enhance your experience on our website. These may include tracking your preferences and usage patterns to improve our site and services. You can manage your cookie settings through your browser settings.

6. Data Retention

Tony’s Tech Support will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, Tony’s Tech Support will securely delete or anonymize it.

7. Your Rights

You have the right to access, correct, or delete your personal information. If you would like to exercise any of these rights, please contact Tony’s Tech Support using the details provided below. You can also withdraw your consent to receive communications from Tony’s Tech Support at any time.

8. Third-Party Links

Our website may contain links to third-party websites or services. These third parties have their own privacy policies, and Tony’s Tech Support is not responsible for their practices. Tony’s Tech Support encourages you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

Tony’s Tech Support may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective from the date of posting. Please review this policy periodically to stay informed about how Tony’s Tech Support protects your information.

10. Contact Tony’s Tech Support

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your data, please contact Tony’s Tech Support

By using our services, you consent to the collection and use of your personal information as outlined in this Privacy Policy.

Lifetime Tech Advice

By becoming a customer of Tony’s Tech Support, you gain access to Lifetime Tech Advice, a free troubleshooting advice service. This offer is designed to provide ongoing guidance and support, but it is subject to the following terms and conditions:

Eligibility

• Available to all customers who have completed at least one paid service with Tony’s Tech Support.

• The offer applies to the individual customer and is non-transferable.

Scope of Advice

• Covers basic troubleshooting, general tech guidance, and best-practice recommendations.

• Advice is provided via email, phone, or online chat at Tony’s discretion.

• Does not include remote access support, physical repairs, data recovery, or in-depth software troubleshooting—these may require a separate service.

• Responses are provided during business hours and subject to availability.

Fair Use Policy

• Customers may request advice within reasonable limits. Excessive or repetitive requests requiring extensive research, diagnostics, or hands-on work may be subject to paid service.

• Abuse of this service, including excessive demands or misuse, may result in revocation of free support.

Limitations

• Advice is provided on a best-effort basis. While I strive to provide accurate guidance, I cannot guarantee outcomes for DIY fixes.

• No liability is accepted for any damage, data loss, or issues resulting from actions taken based on provided advice.

Changes & Cancellation

• Tony’s Tech Support reserves the right to modify or discontinue this offer at any time, with or without notice.

This service is meant to help customers stay informed and empowered—without the tech jargon! 🚀

Tony’s Tech Support

Email: tony@tonystechsupport.com.au

Phone: +61 480 079 649

Website: https://tonystechsupport.com.au