Remote & On-Site IT Help

At Tony’s Tech Support, we understand that technology can be unpredictable, and sometimes you need help fast. That’s why we offer both Remote IT Support and On-Site IT Support, ensuring you get the assistance you need in the way that suits you best.

Remote IT Help

Whether you’re dealing with a slow computer, an unresponsive program, or need to install new software, I can help remotely—no need to leave the comfort of your home or office.

What is Remote IT Support?

Remote IT support allows me to securely access your device over the internet, enabling me to troubleshoot and resolve issues from anywhere. Whether it’s a system optimisation, software fix, or general tech guidance, I can assist quickly and efficiently.

Why Choose Remote IT Support?

  • No Need to Leave Home: Get support without the need for travel.

  • Fast & Efficient: Most issues can be resolved within minutes.

  • Privacy & Security: I use safe, encrypted tools to access your device, ensuring your data remains protected.

Ideal for minor troubleshooting, software installations, and optimising system performance, remote support is the quickest way to get your tech working smoothly.

On-Site IT Help

For more complex issues or situations where hands-on support is needed, I offer on-site IT support for customers within the Perth area. Whether it’s a hardware repair, device setup, or complex system configurations, I’ll visit you in person to resolve your issues.

What Does On-Site IT Support Include?

On-site IT support is perfect for those times when problems require physical intervention. I can assist with:

  • Hardware repairs (e.g., screen replacements, hard drive replacements)

  • Device setup (e.g., setting up new computers, printers, or networks)

  • Software installation & configuration

  • Troubleshooting more complex issues that remote support can’t solve

Why Choose On-Site IT Support?

  • Hands-On Assistance: For repairs and setups that require a technician on-site.

  • Same-Day Service: Depending on availability, I can offer same-day visits to address urgent issues.

  • Convenient & Local: Serving Guildford, Midland, and surrounding suburbs, I’m available to assist right at your doorstep.

Service Availability

I offer flexible hours for both remote and on-site IT support:

  • Remote Support: Available during business hours, with after-hours options upon request.

  • On-Site Support: Available Monday to Friday, with emergency visits available outside of standard hours.

For urgent IT issues, I offer an emergency response service to ensure that you get the help you need as quickly as possible.

Pricing & Fees

    • $90 per hour

    • Billed in 15-minute increments

    • No callout fee

    • $90 per hour

    • Travel fees may apply depending on your location (within Perth and surrounding suburbs)

    • No minimum charge, billed in 15-minute increments

For detailed pricing, especially for more specialized services, feel free to contact me for a custom quote.

Booking & Contact Information

Ready to get help? Here’s how you can book:

Have questions? Don’t hesitate to reach out—I’m happy to assist!

Customer Testimonials

  • Screenshot of a 5-star Google review for Tony’s Tech Support. The reviewer praises Tony for his excellent computer skills, efficiency, patience, politeness, and honesty, recommending his mobile tech service.
  • A Google review from Clive Dennis, who has written 2 reviews and uploaded 0 photos. The review is rated 5 stars and was posted 4 days ago with a ‘NEW’ tag. The review text reads: ‘Prompt and invaluable support provided by Tony as always.’
  • Google review from Jayhee Hahn, a Local Guide, giving Tony’s Tech Support a 5-star rating. The review praises Tony for his excellent service, patience, and friendly demeanor, and highly recommends him for tech support.
  • Customer review praising Tony for thorough and friendly tech support on iPhone and thumb drive.
  • Customer review praising Tony for honest, reliable, and knowledgeable service.
  • Customer review praising Tony for expert iMac data transfer and tech support.
  • Customer review recommending Tony for quick, kind, and efficient service at Macs4U
  • Customer review praising Tony for expert help with external hard drive and iCloud issues.
  • Jayhee KH recommends Tony’s Tech Support on January 26 at 1:27 PM, praising Tony for his patience, knowledge, and excellent service. She highly recommends him for any tech needs.
  • Customer review praising Tony from Macs4U for helpful MacBook Pro setup and support with system transition
  • Customer review praising Tony for helpful Photos app workshop and friendly service at Macs 4-U.
  • Facebook post from Jake Dennis thanking Tony’s Tech Support for assisting with his Mac laptop issues, including data recovery and password retrieval. The post highlights the support he received from friends and professionals during a stressful time.
  • Facebook review from Ryan H, who has left 8 reviews and 2 photos. He gives Tony’s Tech Support a 5-star rating, calling Tony his ‘go-to guy for all things tech-related.’ The review was posted 4 weeks ago and is marked as NEW